The real cost of poor quality: prevention or correction?
Should we invest more in prevention or accept correcting problems as they arise? In many Quebec organizations, this question constantly resurfaces, often viewed through the lens of costs, operational emergencies, and short-term priorities. Yet behind every defect, incident, or rework lies a very real and frequently underestimated cost of poor quality. Scrap, rework, delivery delays, customer dissatisfaction, and overworked teams: correction may seem inevitable, but it quickly becomes costly. Conversely, prevention is sometimes perceived as an unnecessary expense, until its effects are measured. This article aims to clarify this dilemma by analyzing the real cost of poor quality within a Quebec context, and by demonstrating how to strike the right balance between prevention and correction to support sustainable performance.
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What is Quality & EHS ?
Quality & EHS is a management system designed to ensure compliance with standards and improve organizational performance. Quality focuses on the continuous improvement of products, services, and processes. Environment is dedicated to protecting the environment and managing the ecological impact of business activities. Health ensures a safe working environment by minimizing risks related to employees' well-being. Safety aims to prevent accidents and reduce occupational hazards.
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- Quality & EHS