--- title: Knowledge management and ISO 30401 description: Knowledge management is the key to achieve numerous objectives in companies. What does it consist of ? How to implement it ? Which referential basis to consider ? This article will provide you with the answers that you are looking for. image: https://www.blog-qhse.com/hubfs/t3dCHl9pjHmBctG4PjNMIjdki9ZIfUqSF21RrTp-8M-kYNFPU2UuOfsKdEkboG09JhEFAZlh9I4dygDNYeu3-EX-bzNzlKuVtGztj3I2hGzmggzvYbl9_cB0aE8WYCxIS9ER-Qtl=s0.png --- - [About us](https://www.blog-qhse.com/en/about-us-blog-b) - [Glossary](https://www.blog-qhse.com/en/glossary) - ![Langue du blog](https://www.blog-qhse.com/hubfs/Blog/icone/lang.svg) - [French](https://www.blog-qhse.com) - [French canadian](https://www.blog-qhse.com/ca) [![](https://www.blog-qhse.com/hubfs/Blog/Logo/logo_blog-qhse_EN.svg) ![](https://www.blog-qhse.com/hubfs/Blog/images_blog_2025/logo_b.png)](https://www.blog-qhse.com/en) ![Recherchez un article](https://www.blog-qhse.com/hubfs/Blog/icone/search.svg) - [Quality & EHS](https://www.blog-qhse.com/en/tag/quality-ehs) - [CSR / ESG](https://www.blog-qhse.com/en/tag/csr-esg) - [Health](https://www.blog-qhse.com/en/tag/health) Menu - [Quality & EHS](https://www.blog-qhse.com/en/tag/quality-ehs) \+ - [Quality](https://www.blog-qhse.com/en/tag/quality) - [EHS](https://www.blog-qhse.com/en/tag/ehs) - [Safety](https://www.blog-qhse.com/en/tag/health-and-safety-at-work) - [Environment](https://www.blog-qhse.com/en/tag/environment) - [Tools](https://www.blog-qhse.com/en/tag/tools) - [CSR / ESG](https://www.blog-qhse.com/en/tag/csr-esg) - [Health](https://www.blog-qhse.com/en/tag/health) \+ - [Healthcare](https://www.blog-qhse.com/en/tag/health) - [About us](https://www.blog-qhse.com/en/about-us-blog-b) - Choose a Language \+ - [French](https://www.blog-qhse.com/) - [French canadian](https://www.blog-qhse.com/ca) - ![Recherchez un article](https://www.blog-qhse.com/hubfs/Blog/icone/search.svg) # Knowledge management and ISO 30401 - Published on Nov 17, 2021 - ![Temps de lecture](https://www.blog-qhse.com/hubfs/Blog/icone/time_white.svg) 4 min read [![Home](https://www.blog-qhse.com/hubfs/Blog/icone/home-white.svg)](https://www.blog-qhse.com/en) \> [Quality & EHS](https://www.blog-qhse.com/en/tag/quality-ehs) \> Knowledge management and ISO 30401 ![](https://www.blog-qhse.com/hs-fs/hubfs/t3dCHl9pjHmBctG4PjNMIjdki9ZIfUqSF21RrTp-8M-kYNFPU2UuOfsKdEkboG09JhEFAZlh9I4dygDNYeu3-EX-bzNzlKuVtGztj3I2hGzmggzvYbl9_cB0aE8WYCxIS9ER-Qtl=s0.png?width=400&name=t3dCHl9pjHmBctG4PjNMIjdki9ZIfUqSF21RrTp-8M-kYNFPU2UuOfsKdEkboG09JhEFAZlh9I4dygDNYeu3-EX-bzNzlKuVtGztj3I2hGzmggzvYbl9_cB0aE8WYCxIS9ER-Qtl=s0.png) [![Thibaut GILLES](https://www.blog-qhse.com/hs-fs/hubfs/TGI%20Oct%202024.png?width=75&height=75&name=TGI%20Oct%202024.png)](https://www.blog-qhse.com/en/author/thibaut-gilles) [Thibaut GILLES](https://www.blog-qhse.com/en/author/thibaut-gilles) Spécialiste QHSE et Content Manager /EHSQ Engineer by trade and Content Manager @Bluekango / Ingeniero EHSQ por comercio y Gerente de Contenido @Bluekango/ ![Sommaire](https://www.blog-qhse.com/hubfs/Blog/icone/summary.svg) Summary ![](https://www.blog-qhse.com/hubfs/Blog/icone/close.svg) Last updated on **04/11/2022** **![t3dCHl9pjHmBctG4PjNMIjdki9ZIfUqSF21RrTp-8M-kYNFPU2UuOfsKdEkboG09JhEFAZlh9I4dygDNYeu3-EX-bzNzlKuVtGztj3I2hGzmggzvYbl9\_cB0aE8WYCxIS9ER-Qtl=s0](https://www.blog-qhse.com/hs-fs/hubfs/t3dCHl9pjHmBctG4PjNMIjdki9ZIfUqSF21RrTp-8M-kYNFPU2UuOfsKdEkboG09JhEFAZlh9I4dygDNYeu3-EX-bzNzlKuVtGztj3I2hGzmggzvYbl9_cB0aE8WYCxIS9ER-Qtl=s0.png?width=762&name=t3dCHl9pjHmBctG4PjNMIjdki9ZIfUqSF21RrTp-8M-kYNFPU2UuOfsKdEkboG09JhEFAZlh9I4dygDNYeu3-EX-bzNzlKuVtGztj3I2hGzmggzvYbl9_cB0aE8WYCxIS9ER-Qtl=s0.png)** **Knowledge management is the key to achieve numerous objectives in companies. What does it consist of ? How to implement it ? Which referential basis to consider ? This article will provide you with the answers that you are looking for.**   The economic growth of companies and the increasing use of digital communication are making **information systems and knowledge security management a necessity**. Knowledge is not only an essential value in the production of goods and services, but also an asset for competitiveness.. The main challenge for companies is to spread that **knowledge continuously within** the organisation. Creating and spreading the knowledge is a good start, however, formalising it in a written document, or on any type of digital or non-digital database is crucial to be accessible by the whole organisation.   ## What is knowledge management ?   K.E. Sveiby, a finnish management theorist, **defines KM, "Knowledge Management",** as *"the art of creating value by exploiting intangible assets".* It is also linked to the value of intellectual capital, the growth of companies and the organisations’ needs to **become smarter and more efficient. The expertise of a company or an individual** is a quality that distinguishes them from the competition. Therefore, the foundation for continuous improvement of an organisation is based upon **the consideration of individual and collective skills.**     [![Recommended for you The ultimate guide to setting up an effective QUALITY MANAGEMENT SYSTEM (QMS) - Free Download](https://hubspot-no-cache-eu1-prod.s3.amazonaws.com/cta/default/2302063/f608002b-f836-435c-b7a7-921ef46b17a5.png)](https://hubspot-cta-redirect-eu1-prod.s3.amazonaws.com/cta/redirect/2302063/f608002b-f836-435c-b7a7-921ef46b17a5) ## What are the benefits of knowledge management ?   **Efficiency, collaboration and competition** are the challenges of organisational knowledge. It could  be considered as one of the greatest assets because : - It **encourages the decision making**; - It promotes **process efficiency** and **continuous improvement**; - It generates **resilience and adaptability**; - It **creates competitiveness**. Where **the knowledge is more accessible**, the greater are the **possibilities for professional development. Knowledge management is not a defined concept,** it must be considered as an asset that must live and evolve with the company. It is also important to encourage **a culture where knowledge is built and reviewed**, which is essential for processes to create value. Then, **organisations must have the technology to organise, review and transfer knowledge efficiently and safely.**   ## ISO certification of knowledge management **ISO 30401: 2018** aims to help organisations develop a system that supports **value creation through knowledge**. This requires **a commitment from management** as well as **measurement tools with indicators** to quantify the performance of the system.   Unfortunately, changes generate new risks, especially **when a single person is considered to be an expert in a field** and their knowledge has not been integrated into the system. The benefits of **sharing good practices, experiences and knowledge** help in decreasing these risks. On the other hand, the standard states the **importance of experience-based problem solving.** This is one of the many benefits of knowledge management, it supports decision making and guides the actions to be taken.   **Therefore, documented information is one of the requirements of this standard**.   Traditionally, the means of accessing information has been **through paper documents or office automation,** with tutoring processes and other related information that are difficult to access. Today, there are **digital platforms that not only make the system implementation easier, but also to be an ISO certified organisation.**   [![Recommended for you The ultimate guide to setting up an effective QUALITY MANAGEMENT SYSTEM (QMS) - Free Download](https://hubspot-no-cache-eu1-prod.s3.amazonaws.com/cta/default/2302063/f608002b-f836-435c-b7a7-921ef46b17a5.png)](https://hubspot-cta-redirect-eu1-prod.s3.amazonaws.com/cta/redirect/2302063/f608002b-f836-435c-b7a7-921ef46b17a5) ## Can digitalisation help with the establishment of the certification ? There is no doubt that **knowledge management has been accelerated by digitisation**. Indeed, digitisation  is helping companies to rethink their management practices, **by centralising the data on a single platform.** It's all about making use of the **internal and external knowledge** of the company's employees while working openly with all stakeholders. The role of digital tools is to **efficiently process, store and communicate the system's information**, making it visible to the entire organisation. A digital solution must be **ergonomic and intuitive**. It allows to obtain:   - **A structured, intuitive and centralised** information; - **A personalised and secure access** for the entire organisation; - **An easy interconnection** with other software ; - **Help the teamwork** in the creation and diffusion of knowledge; - **An archive** of documents and their life cycle ; - The ability to monitor **performance indicators** in real time. **The establishment of a certification is accessible to any company that wants to improve its performance. It is possible to lighten the daily activities with a digital tool such as BlueKanGo. Henceforth, the management, the follow-up and the transfer of knowledge are a real economic leverage.**   ### To go further \> Request a BlueKanGo knowledge management presentation [![Nouveau call-to-action](https://hubspot-no-cache-eu1-prod.s3.amazonaws.com/cta/default/2302063/64d7208b-d2ca-483b-ad2e-c150c2c56bc6.png)](https://hubspot-cta-redirect-eu1-prod.s3.amazonaws.com/cta/redirect/2302063/64d7208b-d2ca-483b-ad2e-c150c2c56bc6) . . . ![Thibaut GILLES](https://www.blog-qhse.com/hs-fs/hubfs/TGI%20Oct%202024.png?width=75&height=75&name=TGI%20Oct%202024.png) Thibaut GILLES Spécialiste QHSE et Content Manager /EHSQ Engineer by trade and Content Manager @Bluekango / Ingeniero EHSQ por comercio y Gerente de Contenido @Bluekango/ ### ![Selection de la redaction](https://www.blog-qhse.com/hubfs/Blog/icone/selection.svg) Editorial selection - #### [ESG Strategy: Between Governance & Operations](https://www.blog-qhse.com/en/esg-strategy-between-governance-operations) - [#CSR/ESG](https://www.blog-qhse.com/en/tag/csr-esg) - #### [Hazard Analysis Critical Control Point (HACCP): Determining Critical Control Points and their Critical Limits](https://www.blog-qhse.com/en/hazard-analysis-critical-control-point-haccp) - [#Quality](https://www.blog-qhse.com/en/tag/quality-ehs) - #### [ISO 15189:2022 Quality Assurance For Medical Laboratories!](https://www.blog-qhse.com/en/iso-15189-2022-quality-assurance-for-medical-laboratories) - [#Health](https://www.blog-qhse.com/en/tag/health) ## ![Recommended by You](https://www.blog-qhse.com/hubfs/Blog/icone/star.svg) Recommended by You - [![smq-2](https://www.blog-qhse.com/hs-fs/hubfs/smq-2.jpg?width=150&name=smq-2.jpg)](https://www.bluekango.com/en/ressources/digitize-your-qms-for-better-efficiency/) ### [Digitize your QMS for better efficiency](https://www.bluekango.com/en/ressources/digitize-your-qms-for-better-efficiency/) - [![www.bluekango.comwp-contentuploads202401sante](https://www.blog-qhse.com/hs-fs/hubfs/social-suggested-images/www.bluekango.comwp-contentuploads202401sante.jpg?width=150&name=www.bluekango.comwp-contentuploads202401sante.jpg)](https://www.bluekango.com/en/success-stories/welcome-orientation-probation/) ### [Health care: Onboarding, Orientation, and probation process](https://www.bluekango.com/en/success-stories/welcome-orientation-probation/) - [![food-1](https://www.blog-qhse.com/hs-fs/hubfs/food-1.jpg?width=150&name=food-1.jpg)](https://www.bluekango.com/en/success-stories/digitalization-of-processes-in-the-food-and-beverage-industries/) ### [Digitalization of processes in the food & beverage industries](https://www.bluekango.com/en/success-stories/digitalization-of-processes-in-the-food-and-beverage-industries/) ![](https://www.blog-qhse.com/hubfs/Blog/icone/newsletter.svg) The Newsletter The best Quality & EHS, CSR/ESG & Health practices, delivered monthly by email. 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